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At Jeuneora we always want to provide you with a fast and reliable delivery service. We aim to process and dispatch within 24 hours (weekdays) and partner with the best shipping companies to get your order to you quickly and safely.
Once we receive your order it will be processed by our distribution team. This process can take up to 24 hours and operates Monday - Friday (public holidays excluded). Orders received after 2pm will be processed the following morning (however please allow another couple of days for your order to be processed during promotional activities and sales). Once your order has been processed and has been dispatched, you will receive a tracking number via email.
Please ensure you double check your address before confirming your order at checkout, as addresses can not be changed after this.
A signature is required by default for all orders. Please be aware that if your property has an authority to leave (ATL) and your package goes missing after being delivered, Jeuneora will be not be able to process a claim. Please manage your order and any changes via the tracking number that is sent in your tracking email.
If you’re concerned about the whereabouts of your parcel, please first contact Courier Post (NZ), NZ Post (rural NZ) or DHL (overseas). You will need to quote your tracking number.
Whilst every effort is made to ensure your order reaches you in a timely manner, we are unable to accept any liability for delayed delivery caused by any third party. The transit times listed below are estimates only and may be extended by many factors beyond our control, such as customs and quarantine processing requirements, flight schedules, etc.
A flat rate of $10 applies for orders under $40.
Allow extra time for rural deliveries. All orders will be sent via CourierPost tracked service.
A flat rate of $28AUD applies for orders under $70 AUD.
All orders will be sent via DHL Express tracked service.
All international orders are shipped via DHL Express tracked service. Any shipping fees will be auto-calculated at checkout based on region.
If your country is not listed in any of the categories below, we do not currently provide a shipping option to your region.
International orders may attract local customs taxes or duties on arrival to your country. These taxes / duties are required to be paid by the purchaser and are not the responsibility of Jeuneora. No refunds will be issued for orders where taxes or duties remain unpaid by the purchaser. Please check with your local customs agency regarding the taxes or duties likely to be charged prior to placing your order.
Please ensure someone will be available to receive or collect your order if your receive a card to collect / call. We cannot resend product free of charge outside of New Zealand if your order gets returned to us. Signature is required by default.