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Product Comparison Charts

Purchasing & Shipping Questions

Do you offer Afterpay as a payment option?

Absolutely! We have Afterpay, Laybuy and Humm.

How do I check the status of my order?

Once your order has been processed and is ready to ship, you will receive a shipping confirmation email with a unique tracking number, so you can follow your goodies all the way to your door.

When can I expect to receive my Jeuneora order?

We aim to provide you with a fast and reliable delivery service. Once we receive your order, it will be processed by our distribution team. This process can take up to 24 hours and operates Monday - Friday (public holidays excluded). Once your order has been processed and dispatched, you will receive a tracking number via email. The shipping estimates on our Shipping Info page will give you an idea of when you should expect your Jeuenora goodies.

Where does Jeuneora deliver?

We deliver to New Zealand, Australia, North America (USA, Canada), Asia (Brunei, Hong Kong, Indonesia, Japan, Macao, Malaysia, Maldives, Philippines, Singapore, South Korea & Taiwan), Middle East (Qatar, Saudi Arabia, UAE) and Pacific (Cook Islands, Fiji, French Polynesia, New Caledonia, Seychelles, Vanuatu). You can find out more about our shipping over on our Shipping Info page.

How do I contact Jeuneora?

We’d love to hear from you! You can get in touch via our website live chat or email us at

When will my e-Gift card expire?

E-Gift cards are delivered by email and will expire 12 months from the date of purchase.

If I have a remaining balance on my e-Gift card, can I use this towards another purchase?

You sure can! A remaining balance on your e-gift card can be used towards another purchase as long as it’s before the 12 month expiry. You can also check your gift card balance by following the links in your gift card email.

Can I return a product from

Jeuneora accepts returns if you’ve changed your mind about a product purchased through our online store. To qualify for a return, you must meet the following conditions: Item was purchased from the Jeuneora online store within the last 30 days. Proof of purchase must be provided. Item is in its original purchase condition. Packaging must be unopened, unused and unmarked. We do not accept returns for products that have been opened. The only exception to this is if the product has been deemed faulty. Items purchased as part of a set or multi-item pack must be returned as a whole set. The shipping costs associated with the return of the product is the responsibility of the customer and will not be covered by Jeuneora. The only exception to this is if the product has been deemed faulty. Your rights under any applicable consumer laws are additional to and not affected by Jeuneora’s Return and Refund Policy on our T&Cs page.

Marine Collagen Questions

What is collagen?

Collagen is the most abundant protein in our bodies, making up about 90% of our total protein. It’s the major component of connective tissues in tendons, ligaments, skin and muscles, so you can think of it as the basic building block of your entire body.

Why do we need to supplement with collagen?

Collagen decreases as we age, leaving us with weaker hair and nails, and thinner and drier skin that starts to sag and wrinkle. Adding a hydrolysed Marine Collagen Peptides supplement to your diet can help slow down the ageing process and give you that Jeuneora glow that everyone raves about!

What makes Jeuneora’s collagen so special?

Not all Marine Collagen is created equal. Our Marine Collagen goes through the hydrolysis process, where large collagen molecules are broken down (via a reaction with water) into smaller molecules that are commonly referred to as “peptides”. Therefore all of Jeuneora’s Hydrolysed Marine Collagen is also a Collagen Peptide. The process of hydrolysis makes collagen more bioavailable and easily absorbed due to the lower molecular size. Our Marine Collagen Peptides are sourced from fish skin, which is superior to other types of collagen because it’s up to 1.5 times more easily absorbed due to its optimum (lower) molecular weight. Our Marine Collagen Peptides have been scientifically researched to provide benefits in doses as low as 2,500mg and are ethically and sustainably sourced from Norway and France. You can learn more about different types of collagen over on our blog!

I want to try Marine Collagen, which product do you recommend?

We’re glad you asked! The handy Product Comparison Charts in the tab above will help you understand the differences between our products. We generally recommend Renew+ to those who are new to taking our Marine Collagen supplements as it features our most concentrated and unique formulation. If you have any specific questions, we’d love to chat with you so please feel free to reach out.

How long will it take to see results from taking Marine Collagen?

This varies from person to person, however most customers report seeing the benefits anywhere between 4-12 weeks. The key to achieving the best results is to take our supplements consistently. If you’d like to hear first hand from our customers about their experience, there’s plenty of reviews on the product pages you can check out!

Do your products help with acne?

Clinical research on oral Marine Collagen supplementation has largely focused on the improvement of skin appearance, reduction of fine lines and wrinkles, and hydration. There have been statistically significant clinical studies conducted in these areas. Causes of acne can vary from person to person, and while there has been some excellent feedback regarding acne improvement with oral Marine Collagen supplementation, we caution that there is still more research to be conducted in this area before a definitive answer can be provided. Collagen supplementation has been found to be helpful for gut health, which can often be the underlying cause of skin issues in some individuals. It definitely won’t hurt to give it a try!

Can I take your supplements alongside other medications and vitamins?

While we have a number of customers who take our supplements alongside various different medications, we always recommend that you speak with your healthcare professional before adding Jeuneora into your routine, particularly if you are on existing medications, as every individual is different. Taking other vitamins alongside Jeuneora supplements is fine, but if you do have any particular concerns please speak with your healthcare professional first.

Can I take your Marine Collagen supplements if I am pregnant or breastfeeding?

If you wish to use Jeuneora supplements whilst pregnant or breastfeeding, please always consult with your healthcare professional first.

Can I give your Marine Collagen products to my children?

There are no known harmful effects for children wanting to take Marine Collagen or Volcanic Detox (the mineral Zeolite that is included in our Renew+ formulation). However, we recommend consulting with your healthcare professional first. We have had positive feedback from adolescents who have taken Jeuneora supplements in regards to improvement in their skin and gut health.

Can I use your Marine Collagen products if I have a seafood / shellfish allergy?

The short answer is…. No! While our Marine Collagen supplements are made from sustainably-sourced fish skin and do not contain any shellfish, our Marine Collagen is processed in a factory that also produces shellfish products. If you are allergic to seafood or shellfish, we have a great plant-based supplement range, including Beauty Boost Vegan Collagen Activator Capsules.

Can men use Marine Collagen?

Absolutely! We have many male customers who are regular users of our Marine Collagen. They’re just a little camera shy ;)

Are your products vegan?

Our Marine Collagen range is not vegan but we do have a plant-based supplement range.

What is the best time of day to take Jeuneora Marine Collagen supplements?

You can take our supplements at any time of the day, with or without food. The most important factor is to take them consistently!

Do your products contain Iodine?

Our Marine Collagen is 100% Marine Collagen and nothing else. Our products do not contain Iodine. You can check out the full ingredients lists and nutritional information on the product listings on our website.

Where are your Marine Collagen products manufactured?

All of our Marine Collagen products are proudly made here in New Zealand.

What is the shelf life of your Marine Collagen products?

Our unopened Marine Collagen supplement products have a shelf life of two years from the date of manufacture, which is the expiry date that is stamped on the base of the pottles. Once opened, we recommend consuming within 6 months.

Do your supplement products contain gluten or dairy?

No – our supplements do not contain gluten or dairy.

Do your supplement products contain binders, fillers, or additives?

NO - of course not! We take pride in the fact that we do not use any binders, fillers or additives in any of our product ranges.

Plant-based Questions

Can I take your plant-based supplements if I am pregnant or breastfeeding?

If you wish to use Jeuneora supplements whilst pregnant or breastfeeding, please always consult with your healthcare professional first.

When should I take Beauty Sleep?

We recommend taking it at least 30 minutes before bed.

How long until I feel results with Beauty Sleep?

Some people will notice the effects of this supplement after one use, others may require regular use over a number of days to start feeling the effects.

What's the best way to have Beauty Sleep?

Beauty Sleep can be enjoyed hot or cold and with hot water or milk so it's completely up to you. If you are making it as an iced hot chocolate, simply add a little hot water to dissolve the powder before adding your cold milk and ice.

How long does it take to see results from Beauty Brain?

You’ll feel the immediate cognitive benefits (mental alertness, concentration, focus) within an hour, with these initial effects lasting up to 5 hours. You’ll start seeing the beauty, immunity and gut health benefits of Beauty Brain in the next 3-6 weeks. Much like our Marine Collagen range, everyone is a bit different, and consistency is key to reap the longer-term benefits of this Super Powder.

Can I take Beauty Brain and Renew+ together?

Yes – Beauty Brain has been designed to be complementary to our existing Marine Collagen range, and can be taken alongside any of our other Marine Collagen supplements.

Can I mix Beauty Brain in a hot drink?

You can have it any way you like! Beauty Brain is perfect over ice as a refreshing summer drink or with hot water as a cosy winter warmer. You can even enjoy it in smoothies and baking! Check out some of our favourite ways to enjoy it over on our blog.

How many times a day can I take Beauty Brain?

You can take Beauty Brain up to twice a day! We love having it mid-morning instead of reaching for another cup of coffee, and mid-afternoon as a little pick-me-up. It’s just worth remembering that as it can make you feel alert, we don’t recommend taking it within five hours of going to sleep.

Does Beauty Boost contain Vegan Collagen?

There is no such thing as true vegan collagen, which is why we’ve worked hard to source vegan ingredients that help to support the production of collagen in your body. These ingredients are SkinAx2 and Gotu Kola.

Where are your plant-based supplements manufactured?

All of our plant-based supplements are proudly made here in New Zealand.

What is the shelf life of your plant-based supplements?

Our unopened Plant-based supplement products have a shelf life of two years from the date of manufacture, which is the expiry date that is stamped on the base of the pottles. Once opened, we recommend consuming within 6 months.

Do your supplement products contain gluten or dairy?

No – our supplements do not contain gluten or dairy.

Do your supplement products contain binders, fillers, or additives?

NO - of course not! We take pride in the fact that we do not use any binders, fillers or additives in any of our product ranges.

Skincare Questions

Where are the skincare products made?

Our skincare range is proudly formulated and made right here in New Zealand.

Are your skincare products vegan and cruelty-free?

Our skincare products are absolutely cruelty-free. We don’t test on animals – ever! Most of our skincare products are vegan too, except for SupearlaNova which contains crushed pearl extract.

What are your skincare products free from?

Jeuneora Skincare is free from all the usual nasties - click here to find out more

What skin types are Jeuneora skincare products suitable for?

Every skin type! All of our products have been dermatologist tested and approved for all skin types – including sensitive skin.

Do you have samples so I can try the skincare products?

We sure do! At times we offer a free sample with purchase. These are a lucky dip. You can also purchase a skincare sampler pack which includes different products from the range. Click here to take a look.

How long should a skincare product last?

It really depends on the product, the amount you’re using each time and how often you apply it. Generally speaking, a skincare product could last anywhere from one to three months.

What order should I apply my skincare in?

1. Cleansers (If you double cleanse, start with oil or gel cleansers and follow up with foaming or cream cleansers), 2. Exfoliators (1-3 times a week depending on your skin type), 3. Booster Serums, 4. Daily Serums, 5. Moisturisers & Creams, 6. Oil, 7. SPF in the morning (every single day!)

I’m new to skincare – where do I start?

Welcome! A simple three-step routine is a good place to start, and these products are great for a beginner routine: Cleansers (Oily skin: OhyMyDays Foaming Cloud Cleanser, Dry skin: MeltTheDay Oil-based Gel Cleanser), Moisturisers (Oily skin: GoLightly Plump & Protect Day Cream, Dry skin: GoNightly Overnight Repair Cream), SPF in the morning – always! Once you’re comfortable with these three steps, you can add serums and treatment products into your routine to target specific skin concerns. If you have any specific questions about which products are best for your skin type, please reach out to us – we’d be more than happy to help recommend products to suit your skincare needs!

I had a reaction to a Jeuneora Skincare product, what should I do?

We’re sorry to hear you had a reaction to one of our products. We’d love to find out more, so please reach out via email at

Are the fragrances in your products natural?

We understand some people have concerns about synthetic fragrances. For us, sensory experience is such an important part of the skincare ritual. The fragrance in our formulations makes up less than .5%, and we use both natural and synthetic ingredients to create our fragrances. They are certified as being safe for cosmetic use by the International Fragrance Association (IFRA), who are the global representative body of the fragrance industry. All of our products have been dermatologically tested and approved, and have been found to be suitable for all skin types, even sensitive.

What is the shelf life of your skincare products?

Our skincare products expire two years from the date they were manufactured. You’ll find the date stamp on the bottom of the packaging.

Recycling Questions

Is Jeuneora plastic recyclable?

It’s important to us that Jeuneora empties never see a landfill! That’s why all of our Jeuneora plastic packaging is 100% recyclable through our free Jeuneora Recycling Programme. This programme is currently available for our New Zealand and Australian customers only.

How do I send my Jeuneora empties to be recycled?

Follow the steps below and your Jeuneora empties will never see a landfill. In fact, they are repurposed into things like outdoor furniture and children's playgrounds. Pretty impressive, huh? 1. Grab your free pre-addressed Jeuneora Recycling Programme Return Bag by clicking here. 2. Collect your empty Jeuneora packaging over the next few months and pop it in the Return Bag. 3. In NZ: Drop your full Return Bag at your local post office. In Aus: Book a pick up for your full Return Bag with DHL from your location of choice. Click here.

How sustainable is your packaging?

We’re always on the lookout for more sustainable packaging solutions and we’re constantly making tweaks and improvements! All of our supplements come in I’m Green™ Containers, which are made in New Zealand from 100% Sugarcane Plastic. Wherever possible, we have used 20% - 50% post-consumer recycled plastic in our skincare packaging. All of our packaging (including skincare packaging and sample sachets) can be recycled through our free Jeuneora Recycling Programme, so your Jeuneora empties never need to see a landfill.

Do you have refills available for the skincare products?

Jeuneora Skincare is single-use (for now...) but everything is 100% recyclable through our free Jeuneora Recycling Programme.

Is your plastic BPA-free?

Of course!

Loyalty Programme Questions

Do you have a Loyalty Programme?

We do! We launched the Jeuneora Collective in July 2020. It's designed to reward, surprise and delight you, our wonderful customers. It's easy to create an account and you'll start earning points on every $ you spend in the Jeuneora online store.

Subscription Service

I have never used a subscription service before, how do I set this up?

Choose the product you want, click the Subscribe & Save, then use the drop down to enter how often you want the product to be delivered and hit the ADD TO CART. You can choose to continue shopping or go to checkout if you are finished.

What payment methods do you accept for subscription?

We accept credit card / debit card / Paypal payments for orders containing subscription products. We accept VISA, Mastercard, American Express and Paypal.

There is nowhere to add my discount code. Can I use a discount code?

We are unable to accept discount codes on subscription orders. This is because a 10% discount is already automatically applied when you sign up to subscribe to one of our products.

How do I cancel my order?

Our subscription service is super flexible and you can cancel your order at any time, for any reason. To do this, go to "My Account", "Manage Subscriptions" and click 'Remove'.

How do I change the delivery date of my order?

To do this, all you need to do is go to "My Account", "Manage Subscriptions" and change the delivery date to whatever suits you. You can either delay your order, bring it forward, or cancel it altogether - it's that easy.

When will my credit / debit card / Paypal account be charged?

We will email you a reminder for your subscription order 3 days before it's scheduled to be processed. This gives you 3 days notice before your credit / debit card / PayPal account will be charged. You will be charged on the day your order is processed.

What happens if my credit / debit card / Paypal account is declined?

If there is a problem with your payment, you will be sent a notification email. We will then attempt to process the order again the following day.

How will I know when my order has been sent?

You will receive a reminder email 3 days before we process your subscription order. This is your chance to make any changes you might have to your order. Once your order has been sent, you will receive a separate email with your courier tracking information.

What happens if an AutoShipment lands on a weekend or public holiday?

In these cases, your order will be processed on the next working day. Our dispatch hours are Monday to Friday 8.30am to 4.30pm (with the exception of public holidays & weekends).

Can I add skincare to my subscription?

At this stage, skincare is not available as part of our subscription service.