Help & FAQ's

We deliver to New Zealand, Australia, North America (USA, Canada), Asia (Brunei, Hong Kong, Indonesia, Japan, Macao, Malaysia, Maldives, Philippines, Singapore, South Korea & Taiwan), Middle East (Qatar, Saudi Arabia, UAE) and Pacific (Cook Islands, Fiji, French Polynesia, New Caledonia, Seychelles, Vanuatu). You can find out more about our shipping over on our Shipping Info page.

Once your order has been processed and is ready to ship, you will receive a shipping confirmation email with a unique tracking number, so you can follow your goodies all the way to your door.

We aim to provide you with a fast and reliable delivery service. Once we receive your order, it will be processed by our distribution team. This process can take up to 24 hours and operates Monday - Friday (public holidays excluded). Once your order has been processed and dispatched, you will receive a tracking number via email.

For information on estimated delivery times to different regions, check out the Shipping Info page.

Once your order has been processed and is ready to ship, you will receive a shipping confirmation email with a unique tracking number, so you can follow your goodies all the way to your door.

Jeuneora accepts returns if you’ve changed your mind about a product purchased through our online store. To qualify for a return, you must meet the following conditions:

- Item was purchased from the Jeuneora online store within the last 30 days.

- Proof of purchase must be provided.

- Item is in its original purchase condition. Packaging must be unopened, unused and unmarked. We do not accept returns for products that have been opened. The only exception to this is if the product has been deemed faulty.

- Items purchased as part of a set or multi-item pack must be returned as a whole set.

- The shipping costs associated with the return of the product is the responsibility of the customer and will not be covered by Jeuneora. The only exception to this is if the product has been deemed faulty.

Your rights under any applicable consumer laws are additional to and not affected by Jeuneora’s Return and Refund Policy on our T&Cs page.

Absolutely!

E-Gift cards are delivered by email and will expire 3 years from the date of purchase.

We love hearing from you! You can get in touch via our website live chat, or head to our contact page to send us an email.

You sure can! A remaining balance on your e-gift card can be used towards another purchase as long as it’s before the 3 year expiry. You can also check your gift card balance by following the links in your gift card email.

While we hear from customers who take our supplements alongside various different medications, we always recommend that you speak with your healthcare professional before adding Jeuneora (or any other supplements) into your routine, if you are on existing medications, as every individual is different. Taking other vitamins alongside Jeuneora supplements is fine, but if you do have any particular concerns please speak with your healthcare professional first.

Jeuneora (like most other supplements) hasn't been tested on pregnant or breastfeeding people, so we always recommend that you consult with your healthcare professionals first.

While all of our supplements are natural, they haven't been tested on children, so we always recommend checking in with your health professionals, before adding supplements to your children's diet.

Our marine collagen range is not vegan but we do have a wellness range that is all plant-based and vegan. If you're looking for a vegan beauty supplement, try Beauty Brain Nootropic Super Powder.

All our supplements are proudly made in New Zealand.

Unopened supplement products have a shelf life of two years from the date of manufacture, which is the expiry date that is stamped on the base of the containers. Once opened, we recommend consuming within 6 months.

No - our supplements do not contain any gluten or dairy.

No - we don't use any fillers, binders of additives in our supplements. Our Beauty Sleep Capsules do contain an encapsulating agent to help get the powder into these capsules - this makes up less than 1% of the formulation.

Our skincare range is proudly formulated and made right here in New Zealand.

Our skincare products are all cruelty-free. They're Leaping Bunny approved - the internationally recognised gold standard for cruelty-free products. Almost all of our skincare is vegan too - except for SupearlaNova Exfoliating Face Polish which contains crushed pearl extract.

Our skincare products are free from all the big nasties. Click here to see a full list.

Every skin type! All of our products have been dermatologist tested for all skin types – including sensitive skin.

We sure do! You can purchase a Skincare Sample Pack which includes a selection of skincare products. Or head to one of our stockists to try some testers!

It really depends on the product, the amount you’re using each time and how often you apply it. Generally speaking, a skincare product could last anywhere from one to three months.

Welcome! We're so glad you're here. We recommend you take our free Skincare Decoder Quiz. All you do is answer a few simple questions, and the quiz will give you your own personalised routine. Or feel free to get in touch with us and we can help you out!

We’re sorry to hear that! We’d love to find out more, so please get in touch with us.

We understand some people have concerns about synthetic fragrances. For us, sensory experience is such an important part of the skincare ritual. The fragrance in our formulations makes up less than .5%, and we use both natural and synthetic ingredients to create our fragrances. They are certified as being safe for cosmetic use by the International Fragrance Association (IFRA), who are the global representative body of the fragrance industry. All of our products have been dermatologically tested, and have been found to be suitable for all skin types, even sensitive.

Our skincare products expire two years from the date they were manufactured. You’ll find the date stamp on the bottom of the packaging.

Although our supplement containers are widely accepted by nearly all local government recycling schemes, we know that approximately 40% of recyclable plastic still sadly ends up in a landfill. Our skincare products typically are not recyclable curbside due to the mixed nature of the pacakaging. However - it’s important to us that Jeuneora empties never see a landfill! That’s why all of our Jeuneora plastic packaging is 100% recyclable through our free Jeuneora Recycling Programme. This programme is currently available for our New Zealand and Australian customers only.

Follow the steps below and your Jeuneora empties will never see a landfill. In fact, they are repurposed into things like outdoor furniture and children's playgrounds. Pretty impressive, huh?
1. Grab your free pre-addressed Jeuneora Recycling Programme Return Bag by clicking here.
2. Collect your empty Jeuneora packaging over the next few months and pop it in the Return Bag.
3. In NZ: Drop your full Return Bag at your local post office. In Aus: Book a pick up for your full Return Bag with DHL from your location of choice Click here to book.

We’re always on the lookout for more sustainable packaging solutions and we’re constantly making tweaks and improvements! All of our supplements are packed in I’m Green™ containers, which are made in New Zealand from 100% sugarcane plastic. Wherever possible, we have used 20% - 50% post-consumer recycled plastic in our skincare packaging. All of our packaging (including skincare packaging and sample sachets) can be recycled through our free Jeuneora Recycling Programme, so your Jeuneora empties never need to see a landfill.

GoNightly and GoLightly are both refillable. Every time you choose a refill, 91% less plastic and carbon is produced. We don't currently have refills available for any other products.

Of course!

Navigate to the product you want, click the Subscribe & save option, then use the drop down to enter how often you want the product to be delivered and hit the Add to bag button. You can choose to continue shopping or go to checkout if you are finished.

We are unable to accept discount codes on subscription orders. This is because a 10% discount is already automatically applied when you sign up to subscribe to one of our products.

Our subscription service is super flexible and you can cancel your order at any time, for any reason. To do this, go to your account and click "Manage Subscriptions" and click 'Cancel'.

To do this, all you need to do is go to your account, click "Manage Subscriptions" and change the delivery date to whatever suits you. You can either delay your order, bring it forward, or cancel it altogether - it's that easy.

We will email you a reminder for your subscription order 3 days before it's scheduled to be processed. This gives you 3 days notice before your credit / debit card / PayPal account will be charged. You will be charged on the day your order is processed.

If there is a problem with your payment, you will be sent a notification email. We will then attempt to process the order again the following day.

You will receive a reminder email 3 days before we process your subscription order. This is your chance to make any changes you might have to your order. Once your order has been sent, you will receive a separate email with your courier tracking information.

In these cases, your order will be processed on the next working day. Our dispatch hours are Monday to Friday 8.30am to 4.30pm (with the exception of public holidays & weekends).

You'll find all the answers on our loyalty page - click here for more info.